This concise, introductory text offers techniques for developing a professional communications style. Sheldon (a registered nurse, St. Joseph's hospital) reviews the theory concerning nursing, communication, and development, emphasizing issues of cultural diversity and patient rights. She then details aspects of communicating with patients of different ages, with physical impairments, and in crises--as well as with other health care professionals. Case studies reinforce the communication techniques. Annotation ©2004 Book News, Inc., Portland, OR

Tags: communication for nurses