This comprehensive text, ideal for both two- and four-year programs, covers key human relations skills from an organizational perspective to help students who plan to become managers understand the disparate factors that influence employee behavior. Effective Human Relations balances proven fundamentals with new practices, preparing students for success in an unpredictable business environment.The Ninth Edition features the authors' popular Total Person approach, highlighting seven major themes that affect human relations throughout the text: communication, self-awareness, self-acceptance, motivation, trust, self-disclosure, and conflict resolution. Real-world examples and practical applications engage students' interest and facilitate learning.

• Topics covered in the Ninth Edition now include the root causes of negative attitudes; an introduction to the Reiss Profile, an instrument used to classify people's basic desires; and how "branding" can be used to achieve greater visibility in a crowded job market.
• The authors have completely revamped the text to cover the latest developments concerning diversity in the workplace. Reece and Brandt look at diversity as a broad concept encompassing age, income level, education, and communication styles in addition to race, ethnicity, and nationality.

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Dr. Barry L. Reece is Professor at Virginia Polytechnic Institute and State University. He received his Ed.D from the University of Nebraska. Dr. Reece has been actively involved in teaching, research, consulting, and designing training programs throughout the past three decades. He has received the Excellence in Teaching Award for classroom teaching at Virginia Tech and the Trainer of the Year Award presented by the Valley of Virginia Chapter of the American Society for Training and Development. Dr. Reece has contributed to numerous journals and is author or co-author of twenty books including Business by Houghton Mifflin, Human Relations—Principles and Practices by Houghton Mifflin, Supervision and Leadership in Action by McGraw Hill, and Selling Today—Building Quality Partnerships by Prentice Hall.Rhonda Brandt received her M.Ed. from University of Missouri-Columbia. Brandt has been a part of the training and consulting industry for over twenty years, specializing in human relations and self-esteem programs for small businesses, large corporations, and educational institutions. She was a member of the National Council on Vocational Education's working committee for the Presidential White Paper Building Positive Self-Esteem and a Strong Work Ethic.

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