Ransom (healthcare improvement, University of Michigan) and contributors highlight the quality improvement tools and strategies suggested by three major Institutes of Medicine reports. Early chapters review fundamental principles, and later chapters build on the theme of patient centeredness. The approaches and strategies advocated here are intended to address the inadequacies in care that occur every day, one patient at a time. The primary audience for the book is graduate students in healthcare and business administration, public health, and medicine. Annotation ©2004 Book News, Inc., Portland, OR

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