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Lambert (clinical operations, Elmhurst Memorial Hospital) explains medical error and why it occurs, examines the role of leadership in addressing the problem of medical error, and advises leaders of healthcare organizations on developing an environment that promotes patient safety. Information is provided on national quality improvement programs, different types of errors encountered in healthcare and their common causes, finding common ground between physician and executive perspectives on error reduction, and encouraging open discussion of errors. There is no subject index. Annotation ©2004 Book News, Inc., Portland, OR More Reviews and Recommendations