Offers suggestions for transforming conflict into opportunities for positive change and improving workplace relationships. Maps out eight paths for sharpening conflict resolution skills and gives detailed directions on how to understand the culture of conflict, search beneath the surface for hidden meaning, solve problems creatively, and negotiate collaboratively. Cloke has been director of the Center for Dispute Resolution for some 20 years. Goldsmith is an organizational consultant and mediator, facilitator, and trainer in conflict resolution. Annotation c. Book News, Inc., Portland, OR

Kenneth Cloke, J.D., L.L.M., Ph.D., is director of the Center for Dispute Resolution and is a mediator, arbitrator, consultant, and trainer to individuals, large organizations, and corporations. Joan Goldsmith, Doctor of Humane Letters, has been an organizational consultant and educator for more than thirty years, specializing in leadership, development, organizational change, conflict resolution, and team building. Cloke is the author of Mediating Dangerously, and Kenneth Cloke and Joan Goldsmith are the authors of Resolving Personal and Organizational Conflicts, The Art of Waking People Up, and The End of Management.

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