More than 90 percent of all face-to-face communication is nonverbal. This "body language" can have a profound influence on how we respond to one another. Here in this revised edition, readers can learn how to interpret these visual clues and use them to convey a positive personal and professional image.Gordon Wainright is a specialist in communication studies and a consultant in human resource development.

Gordon Wainright is a specialist in communication studies and a consultant in human resource development.

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