Stubblefield has been with Baptist Health Care Corporation—a 50- year-old organization which includes five hospitals—for some 20 years; he has been president and CEO since 1999. He describes the process that Baptist Health Care began in 1995 to transform itself from a failing health care organization to an award-winning leader in its field. Written for organizational managers, the text systematically lays out five keys to achieving service and operational excellence—creating and maintaining a great culture, selecting and retaining great employees, committing to service excellence, continuously developing great leaders, and hardwiring success through systems of accountability. Annotation ©2004 Book News, Inc., Portland, OR More Reviews and Recommendations

AL STUBBLEFIELD is President and CEO of Baptist Health Care Corporation—a position he has held since 1999 (he has been with the company since 1985). He is on the board of directors of the American Hospital Association, VHA Southeast, and the Health Research and Educational Trust, and is Chairman of the Regional Policy Board 4. Stubblefield is also a Fellow of the American College of Healthcare Executives and has served on the board of the Florida Hospital Association.

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