Moss provides a guide for visualizing and creating a harmonious workplace by identifying, using, and regulating emotions. Topics include using emotional intelligence to cope with the demands of technology; the role of emotional intelligence in team interactions; attributes of effective leaders; leader self care; creating followers who participate; setting an example through mentoring; aligning beliefs with behavior; coaching emotional intelligence; emotionally intelligent conflict resolution; empathy in the work setting; and the future of emotional intelligence. Moss has been a registered nurse since 1977 and holds two master's degrees and a doctorate in health care administration and leadership. Annotation ©2004 Book News, Inc., Portland, OR More Reviews and Recommendations

Mae Taylor Moss, RN, MSN, DHA, FAAN, is vice president of operations at Accordant Health Services, a disease management organization based in Greensboro, North Carolina. She has consulted internationally and written numerous publications on leadership in health care.

Tags: the emotionally intelligent nurse leader